FAQ

How do I assemble the ES32 scooter?

A:You can check this video to see how to assemble the ES32:

https://drive.google.com/file/d/1B8TAp0zdw3ahL6SzcZn7j1hblblYGfdI/view?usp=sharing

How to Installation and remove an ES10 battery?

A:You can view this video on how to install and remove the ES10 battery:

https://www.youtube.com/watch?v=a_lzR8vWUlI

How to assemble ES10 scooter?

A:  You can check this video to see how to assemble the ES10:

https://www.youtube.com/watch?v=cNZz8fLyGTA

How do I assemble the ES35 scooter?

A:You can check this video to see how to assemble the ES35:

https://youtu.be/Y_jiPqdwKCs

How does ES32 fold and unfold?

A:You can check out this video on how to fold and unfold the ES32 scooter:

https://youtu.be/GJAD-Ydqkx0

How do I install a seat cushion with backrest on my ES35 scooter?

A:You can check out this video on how to install a seat cushion with backrest:

https://youtu.be/j32llb7piCw

How do I remove the battery from my ES32 scooter?

A:You can watch this video on how to remove the battery:

https://drive.google.com/file/d/1nYj5AZy1pDREoFu7vhNF6s3_mA5HItm3/view?usp=sharing

Do you have an ES32 introductory video?

A:  You can watch this video to see the ES32 introduction video:

https://drive.google.com/file/d/1PVzDAvmWvDis1ba-Qg55r9QC2dRlznSW/view?usp=sharing

Do you have the ES32 instruction manual?

A:You can watch this video to see the ES32 manual:

https://drive.google.com/file/d/1ppGyyIC_L6kl0UIYc2I2UoMDd2uwF3Id/view

How to assemble the ES32 basket?

A: You can view this video on how to assemble the ES32 basket:

https://drive.google.com/file/d/1j9aaqIDCPBUShQxpAY83D_ucY3i81qQC/view?usp=sharing

What is the return policy for scooters?

A:You can buy our products with confidence. (1) Within 1 month of receiving the goods, if the electric scooter has quality problems that are not artificially damaged, we will provide exchange/return refund services. we will bear the return shipping fee, please contact us, we will provide a return label, please do not Send it by yourself. (2) Within 2 year of receiving the goods, if the electric scooter has quality problems caused by non-human damage, we can replace the parts for you free, Includes batteries

Can the scooter be taken on an airplane?

A:We offer certain scooter models, such as the ES33, ES35, and ES40, that are suitable for air travel. These scooters are certified with the UN38.3 standard, meeting airline requirements. However, since regulations may vary by region, prior approval from the airline is required.

We have provided UN38.3 certification information and we recommend that you present the relevant documentation to the airline to confirm that the scooter can be taken on board.

UN38.3 of ES33,ES35 scooter:

https://drive.google.com/file/d/1BsgT37k8QtqFWngjp8qPwpLKlhVGkI0j/view?usp=sharing

UN38.3 of ES32 scooter:

https://drive.google.com/file/d/1eHauKUaCc4RoGl2HZzJAHada5lBM09rr/view?usp=sharing

UN38.3 of ES40 scooter:

https://drive.google.com/file/d/141HN-H2a666P2gBP-YzLEuNaPoKl3Eoz/view?usp=sharing

Please note, some customers have successfully registered the ES35 scooter with U.S. airlines under the Mobility Device ID: L2421177. If you need to bring the scooter on board, you can try using this code. Additionally, the ES33 uses the same battery as the ES35, so customers with the ES33 can also try using this code

 

Does it include a basket and battery?

A:Yes, the battery and onboard charger are included. the scooter features a storage bag located beneath the seat.

How do I sign up for the Extended Warranty?

A:  You can register for an extended warranty at this link.

http://www.topmate.cc/warranty

Where can I check the serial number of the scooter?

A:You can view this image to see where the serial number is located.

https://drive.google.com/file/d/1_yjeyXIq1uM0AmG6qMdITHo4ic2PiM2J/view?usp=sharing


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